Effective Date: 26 May 2026
1. Who We Are and Scope of This Policy
This Privacy Policy outlines how O’Keeffes (Rathmore) Ltd (“we”, “us”, “our”) collects, uses, and safeguards your personal data when you visit our website (www.okrl.ie) and any related micro-websites.
O’Keeffes (Rathmore) Ltd acts as the Data Controller for any personal information collected through this site. We respect your right to privacy and fully comply with our obligations under the EU General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018.
Please note that we are not responsible for the content or privacy practices of external websites. Any links to third-party sites are clearly identifiable. We may update this policy from time to time, and updates will be posted directly to this page.
2. The Data We Collect and Why (Lawful Basis)
We collect two distinct types of information from our website users:
A. Personal Data Voluntarily Provided by You
We collect personally identifiable information that you voluntarily submit to us when conducting transactions, making enquiries, or requesting services.
What we collect: This may include your name, billing address, delivery address, email address, and phone number.
Our Lawful Basis: We process this data based on the Performance of a Contract (to fulfil your orders and deliveries) or our Legitimate Interests (to respond directly to your customer service enquiries).
Usage: We do not sell your personal data. It is used strictly for the purpose for which you provided it.
B. Non-Personal, Technical, and Statistical Data
Like most websites, we gather statistical and analytical information on an aggregate, anonymous basis for all website visitors.
What we collect: This includes your IP address, top-level domain name (e.g., .ie, .com), the referring website address, search terms used to find us, web browser type, and click-stream data showing traffic patterns across our pages.
Our Lawful Basis: We process this based on our Legitimate Interests to optimise our website, monitor security, and better understand our customer demographics.
Usage: This data cannot be used to identify or contact you. We will never attempt to identify individual visitors using technical logs, nor will we disclose this data to third parties, except for our website infrastructure providers who record this data securely on our behalf.
3. Cookies and Information Placed on Your Computer
When you use our website, we may store small text files called “cookies” on your computer or device.
Cookies help us improve your online experience by recognising your device quickly, keeping track of your e-commerce shopping cart, and speeding up transaction processing.
You are entirely at liberty to erase or disable cookies through your web browser settings. However, please note that disabling cookies may impede or completely prevent the core e-commerce functionality of our online store.
4. Third-Party Data Recipients
To successfully run our business and fulfil our commitments to you, we may securely share your data with trusted third-party service providers, including:
Payment gateway providers to securely process card payments.
Logistics personnel and delivery drivers to fulfil your fuel or product orders.
Our web hosting, security, and IT service providers under strict confidentiality agreements.
We only disclose your data outside of these parties if required to do so by law or a valid legal order.
5. How to Submit a Privacy Enquiry or Complaint
If you have any questions, concerns, or complaints about how your data is collected, handled, or processed, we want to hear from you.
As part of our updated digital services, all website user queries regarding data protection and privacy must be directed to our online contact form:
👉 Submit a Query via Our Online Contact Form: www.okrl.ie/contact/
Alternatively, you can contact us via our administrative channel:
Postal Address: The Data Controller, O’Keeffes (Rathmore) Ltd, Main Street, Rathmore, Co. Kerry.
6. Your Data Protection Rights
Under the GDPR, you have strong, enforceable rights regarding your personal data. These rights are completely free of charge, and we are legally required to respond to your written request within one calendar month (30 days).
Your rights include:
The Right to Access: You can request a full copy of all personal data we hold about you.
The Right to Rectification: If any information we hold about you is inaccurate or incomplete, you have the right to have it corrected.
The Right to Erasure (“Right to be Forgotten”): You can request that we delete your personal data under certain conditions (e.g., if the data is no longer required for the purpose for which it was collected).
The Right to Restrict or Object to Processing: You have the right to object to or restrict the processing of your data under specific statutory circumstances.
To exercise any of these rights, please contact us directly using our website Contact Form.
If you are not satisfied with how we handle your request, you have the right to lodge a formal complaint with the Irish Data Protection Commission (DPC) via their website: www.dataprotection.ie.
